Refunds & shipping

If an item arrives misprinted, damaged or faulty, or it isn't what you ordered, we'll send a replacement or refund you in full, at no cost to you.

1. 1Email contact@nstlga.gg within 7 days of delivery.
2. 2Include your order number and a photo that shows the problem (and the label inside, for size or print issues).
3. 3We'll reply with a replacement or a refund. You usually won't need to send the item back.

Because every piece is printed for you, we don't take returns or exchanges for a change of mind or the wrong size. Each product page has a size chart: check it before you order.

This doesn't affect what we owe you for a faulty item, or any rights you have under the consumer law where you live.

• If tracking hasn't moved for over 7 days, or a parcel shows as delivered but never arrived, email contact@nstlga.gg. We'll chase the carrier, and if it's lost, send a replacement or a refund.
• If the delivery address entered at checkout was wrong, sending it again may cost extra.

Printing starts soon after you order, so email contact@nstlga.gg as soon as you can. If production hasn't started, we'll cancel and refund in full.

A ticket admits the number of people, on the day or days, that it names (see the Terms of use).

Can't make it

Tickets can be refunded up to 7 days before the event. Requests made within 7 days of the event aren't eligible.

Passing it on

Tickets can be passed on to someone else. Email contact@nstlga.gg with the new attendee's name before the event so we can update the ticket.

Event cancelled

If NSTLGA cancels an event, every ticket is refunded in full.

Event postponed

Tickets carry over to the new date automatically, or you can ask for a full refund if you can't attend the new date.

Checkout fees

Fees taken at checkout are refunded when NSTLGA cancels an event, or when a refund is requested within the eligible window. Third-party payment processing fees may not be refundable.

Email contact@nstlga.gg about any ticket.

A team pass enters one team in the event it names. Registering interest on the Register page is free and isn't a team pass.

Withdrawing

A team can withdraw for a full refund until registration closes. After that, team passes aren't refundable, but a team that withdraws before the bracket is released can ask for a credit toward a later event.

Moving a pass

A pass can move to a different roster before the bracket is released: email contact@nstlga.gg with the updated roster. It can also move to a later event if you ask before registration closes, subject to availability.

Event cancelled

If NSTLGA cancels an event, every team pass is refunded in full.

Disqualified or no-show

If a team is disqualified for breaking the rules, or doesn't show up at check-in, its pass is forfeited and isn't refunded.

Event doesn't fill

Teams can choose a full refund or a move to another event. NSTLGA emails registered teams as soon as the decision is made.

Email contact@nstlga.gg about any team pass.

Refunds go back to the card or payment method you used at checkout, through Wix. Once we've issued a refund, your bank or card provider may take a few business days to show it.